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us

Our Store

B02-7, Vanke Cloud City Design Commune, Xingke Road, Xili Community, Xili Street, Nanshan District,Shenzhen, Guangdong Province, China

Tel. +86-13067982556

 

Opening Hours

Monday - Friday: 11:00 - 18:30

Saturday: 11:00 - 17:00

Sunday: 12:30 - 16:30 

Have Questions?

im.cyeilo@gmail.com

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SUPPORT CENTER

Privacy Policy


TEGIC (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Website”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE WEBSITE. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the website after the date such revised Privacy Policy is posted. This Privacy Policy does not apply to the third-party online/mobile store from which you install the Website or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party. COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect via the Website depends on the content and materials you use, and includes: Personal Data Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Website, such as chat, posting messages in comment sections or in our forums, liking posts, sending feedback, and responding to surveys. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Website, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who accesses the Website. Derivative Data Information our servers automatically collect when you access the Website, such as your native actions that are integral to the Website, including liking, re-blogging, or replying to a post, as well as other interactions with the Website and other users via server log files. Financial Data Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Website. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Paypal and you are encouraged to review their privacy policy and contact them directly for responses to your questions. Facebook Permissions The Website may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page. Data from Social Networks User information from social networking sites, such as Facebook, Google+ Instagram, Pinterest, Twitter, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the Website. Geo-Location Information We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Website, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings. Mobile Device Access We may request access or permission to certain features from your mobile device, including your mobile device’s Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage and other features. If you wish to change our access or permissions, you may do so in your device’s settings. Mobile Device Data Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide. Push Notifications We may request to send you push notifications regarding your account or the Website. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings. Third-Party Data Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Website permission to access this information. Data From Contests, Giveaways, and Surveys Personal and other information you may provide when entering contests or giveaways and/or responding to surveys. USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to: Administer sweepstakes, promotions, and contests.
Assist law enforcement and respond to subpoena.
Compile anonymous statistical data and analysis for use internally or with third parties.
Create and manage your account.
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Website to you.
Email you regarding your account or order.
Enable user-to-user communications.
Fulfill and manage purchases, orders, payments, and other transactions related to the Website.
Generate a personal profile about you to make future visits to the Website more personalized.
Increase the efficiency and operation of the Website.
Monitor and analyze usage and trends to improve your experience with the Website.
Notify you of updates to the Website.
Offer new products, services, mobile applications, and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Process payments and refunds.
Request feedback and contact you about your use of the Website.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you a newsletter.
Solicit support for the Website.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows: By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction. Third-Party Service Providers We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Marketing Communications With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law. Interactions with Other Users If you interact with other users of the Website, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs. Online Postings When you post comments, contributions or other content to the Websites, your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity Third-Party Advertisers We may use third-party advertising companies to serve ads when you visit the Website. These companies may use information about your visits to the Website and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you. Affiliates We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us. Business Partners We may share your information with our business partners to offer you certain products, services or promotions. Offer Wall The Website may display a third-party-hosted “offer wall.” Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for acceptance and completion of an advertisement offer. Such an offer wall may appear in the Website and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will leave the Website. A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account. Social Media Contacts If you connect to the Website through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity. Other Third Parties We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law. Sale or Bankruptcy If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly. TRACKING TECHNOLOGIES
Cookies and Web Beacons We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. When you access the Website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Website. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. Internet-Based Advertising Additionally, we may use third-party software to serve ads on the Website, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool. Website Analytics We may also partner with selected third-party vendors[, such as Google Analytics to allow tracking technologies and remarketing services on the Website through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Website, determine the popularity of certain content, and better understand online activity. By accessing the Website, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings. THIRD-PARTY WEBSITES
The Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Website. SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. OPTIONS REGARDING YOUR INFORMATION
You may at any time review or change the information in your account or terminate your account by: Logging into your account settings and updating your account Contacting us using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.] Emails and Communications If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by: Noting your preferences at the time you register your account with the Website Logging into your account settings and updating your preferences. Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.




Shipping Policy


Please allow 3 to 5 business days for us to dispatch your order to be shipped out (The shipping time may vary due to the uncontrollable factors, e.g.: political activities, climate changes ). Please be known that we do not process orders or shipping on weekends or holidays.

Please make sure all the shipping information you provide to us is correct. If you need to change the address, please don't hesitate to contact us before the package ship out. We will help you contact the shipping carrier that is responsible for the transportation, but we are not responsible for any package damage, loss, or delay caused by incorrect shipping information customers provide nor caused by the shipping carrier during the transportation.

Current Estimated Shipping Delivery Time:

Orders from the US:

7-10 Business Days

Orders from the UK:

7-10 Business Days

Orders from EU (Except for some certain countries):

7-10 Business Days

Orders from CA:

7-10 Business Days

Orders from AU/NZL:

7-10 Business Days
Orders from JP:

7-10 Business Days

Orders from Singapore, Malaysia, Hong Kong, Macau, Indonesia, Thailand, Vietnam, Philippines, Cambodia, Brunei:

7-10 Business Days

Orders from these countries are not eligible for the Free Shipping: Andorra, Antigua & Barbuda, Argentina, Aruba, Bahrain, Chile, Gibraltar, Greenland, Guatemala (Baja Verapaz), Iceland, Jamaica, Jordan, Kosovo, Peru, Qatar, Saudi Arabia, United Arab Emirates, Uruguay, Iran, Cuba, Eritrea, Ethiopia, Kenya, Libya, South Africa, Uganda, Bahamas, Costa Rica, Dominican Republic, Egypt, India, Sri Lanka, Ukraine, Albania

15-20 Business Days Rest of the World: More delivered countries will be updated later, please sign up so we will inform you once it's available to order in your country.




Return&Refund Policy


Part 1 Conditions Items directly purchased from switch-bot.com can be returned for a full refund or exchanged under the following circumstances: 1. Missing, Damaged, or Wrong Items. Please inspect your order as soon as you receive it. We would do our best to deliver your order in a complete and undamaged condition. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately. *Note: We will not accept return or refund requests for items that are damaged or incomplete unless you contact us within 3 days of the delivery. 2. Malfunction or Serious Product Quality Issues. Please read the Manual first before you set up and use our products. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” in the App. If you encountered malfunction or product quality issues that affect the use of the product, please contact us within 30 days of receipt of shipment. *Note: Any item that is damaged through customer misuse or is missing parts due to customer tampering cannot be returned or refund. In addition, if customers choose the wrong rail model subjectively, we would not provide any return or exchange service. Part 2 Return and Refund Procedures ​1. Email the following information to im.cyeilo@gmail.com. Order ID A description of the reason for your return A relevant video is required Your name Your company (if applicable) Shipping address Phone number *You must specify in detail the reason for your return request. Any missing or inaccurate information may result in a delay or denial of your request. 2. If your request is approved, you will receive a confirmation email from us within 3 business days of your request. 3. The products being returned must be returned in the same condition as originally provided to you (for example, free from liquid contamination or other physical damage). The original order ID, original packaging, and original accessories must be included. The items you return must be securely packaged to prevent loss or damage in transit. The original Order ID and your return address should be clearly visible on the outside packaging. Postage must be pre-paid, and you must be able to track and confirm delivery to us. You bear all in-transit risk of loss or damage to the items you return. If you send the products without a valid Order ID prominently displayed on the outside mail packaging, it may be returned to you unopened. 4. Processing refunds under our Return Policy. Refunds will be issued in the currency of your original order. We are not liable for any transaction costs you incur associated with your refund. Refunds will be credited to your original form of payment. Please allow us up to 7 days after we receive your return to proceed your refund. Please note: Shipping and handling charges are non-refundable. You are also responsible for any shipping and handling fees associated with shipping products back to us. No reimbursements will be made to you for such costs. Part 3 Exchange Procedures 1. Email the following information to im.cyeilo@gmail.com. Order ID A description of the reason for your return/exchange Your name Your company (if applicable) Shipping address Phone number You must specify in detail the reason for your exchange request. Any missing or inaccurate information may result in a delay or denial of your request. 2. If your request is approved, you will receive a confirmation email from us within 3 business days of your request. 3. The products being returned must be returned in the same condition as originally provided to you (for example, free from liquid contamination or other physical damage). The original order ID, original packaging and original accessories must be included. The items you return must be securely packaged to prevent loss or damage in transit. The original Order ID and your return address should be clearly visible on the outside packaging. Postage must be pre-paid, and you must be able to track and confirm delivery to us. You bear all in-transit risk of loss or damage to the items you return. If you send the products without a valid Order ID prominently displayed on the outside mail packaging, it may be returned to you unopened. 4. Subject to availability and where applicable, replacement products will be shipped within 3 business days following our receipt of your return. TEGIC will be responsible for the cost of shipping replacement products back to you. Part 4 Note 1. TEGIC reserves the right to modify, suspend, or terminate this Return Policy at our discretion. Any change to this Policy applies to orders placed after modifications get posted. 2. Kickstarter or Indiegogo backers should note that separate criteria apply according to the Kickstarter/Indiegogo Terms of Use. 3. If your request does not meet all of the above criteria but you still want to make a request, please contact us at im.cyeilo@gmail.com or via “Feedback” in the App. Under certain circumstances, and at our discretion, we may still be able to proceed with your request.